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Contact us

This goes straight to our support mailbox, and the reply comes from a person. Say what you were doing and which tool - it saves a round trip.

  • One mailbox, read by a person
  • No account needed to write in
  • Your address is used to reply, nothing else

Send a message

Four fields. The message needs at least twenty characters and stops at two thousand.

0/2000 characters

What happens after you send

  1. Step 1

    It becomes an email

    Your message is sent to support@orbitexpdf.online. It is not filed in a database, it does not open a ticket, and the address you give is used to reply to you - nothing else.

  2. Step 2

    A person reads it

    There is no bot triaging this. Nothing is attached to the message except what you type, so naming the tool and what you were doing when it went wrong is the difference between one reply and three.

  3. Step 3

    The reply comes back by email

    To the address you typed, usually within a day. If a send fails, the page tells you so and keeps your text in the box - it never claims to have sent something it did not.

Two things worth knowing

  • Five messages every fifteen minutes from one connection, so a stuck send button cannot turn into forty copies of the same question.
  • Never send passwords or the contents of a confidential document. If a file is the problem, describe it - we do not need it.

Other ways round

Two of the three things people write in about already have an answer written down, and reading it is faster than waiting for us.